Cancellation policy

Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. Cancellation policy
Withdrawal You have the right to cancel this contract within 1 month without giving any reason. The cancellation period is 1 month from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. To exercise your right of withdrawal, you must contact us

STEL Multimedia GmbH
Päwesiner Weg 20
D-13581 Berlin
Fon +49 (0) 30 756 502 57
Fax +49 (0) 30 756 502 55
E-mail stel-es@stel-multimedia.de
inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal:
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of revocation does not exist in contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded. The right of withdrawal does not apply to contracts for the supply of alcoholic beverages, the price of which was agreed at the conclusion of the contract, but which can be delivered 30 days after conclusion of the contract at the earliest and whose actual value depends on fluctuations in the market, on which the entrepreneur has no influence. The right of withdrawal does not apply to contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. The right of revocation does not apply to contracts for the delivery of goods, the price of which depends on fluctuations in the financial market, over which the entrepreneur has no influence and which can occur within the period of revocation. The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of revocation expires prematurely in contracts for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature. The right of withdrawal expires prematurely in contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

B. Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.

At:
STEL Multimedia GmbH
Päwesiner Weg 20
13581 Berlin
Germany
Fax: 0 30 – 75 65 02 55
E-Mail: stel-es@stel-multimedia.de
Hereby I / we (*) revoke this from me / us (*)
concluded contract for the purchase of the following goods (*) / the provision of the following service (*)
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